To have a custom mascot made, contact the SPOTSOUND.FR team with your idea, your logo or a sketch: we support you from design to production. You receive a quote with an estimated lead time before placing any order, then the mascot is made and delivered with a tracking number.
Steps to Have a Custom Mascot Made
A 100% custom creation starts from your project, whether it's an idea, a logo or a sketch. Our team, based in France, follows every step until your mascot arrives.
Here is the usual process, from first contact to delivery.
- Contact with the team: you describe your project and send your visuals.
- Quote and estimated lead time: both are provided before any order.
- Optional 2D sketch: production starts after your approval.
- Production of the mascot, once payment has been made.
- Delivery with a tracking number sent by email as soon as it ships.
Quote, Lead Time and 2D Sketch Before Production
The lead time for a custom creation depends on the complexity of the project: design, sketch approval, then production. The team gives you an estimated lead time with the quote, before you order.
If you want to see your mascot before it is made, choose the "2D sketch before production" option on the product page. Production only starts after you approve the sketch, so details can be corrected beforehand.
Customizing an Existing Model
If you are not starting from a complete creation, you can adapt an existing model. On each product page, you choose the size, change the colors, add your logo or text and select accessories.
This option suits clubs, associations or companies that want a mascot in their colors without going through an entirely new design.
- Size suited to the wearer
- Customizable colors
- Logo or text to add
- Accessories: fan, cooling vest, shoes
What to Prepare Before Contacting Us
The more precise your request, the more reliable the quote and estimated lead time will be. A simple hand-drawn sketch is enough: you don't need a professional drawing.
Think about the wearer too. The chosen size is the basis for production: if in doubt, send us their measurements before ordering and we will advise you.
- Your idea, a sketch or visual references
- The colors you want
- Your logo, if the mascot should include it
- The size or measurements of the wearer, adult or child
- The event date, if it is fixed
Several Mascots for One Project
Do you need several mascots for a store network, a competition, a campaign or an event? Contact our team: we will prepare a quote suited to the quantity and the lead times you need.
Tell us from the start the number of mascots, the wearers' sizes and the target date. We check feasibility together before any order.
Delivery, Payment and Points to Check
Production generally takes about ten days for standard models, plus shipping, whose duration depends on the destination country. We deliver worldwide, with a tracking number.
Payment is made in one installment at the time of order, before production starts. As each mascot is made to measure, the right of withdrawal does not apply: check the size, colors and options before confirming.
Frequently Asked Questions About Custom Mascots
How long does a 100% custom mascot take?
The lead time depends on the complexity of the project: design, sketch approval, then production. Our team gives you an estimated lead time with the quote, before any order.
Can I see a sketch before production?
Yes, by choosing the "2D sketch before production" option on the product page. Production then starts after you approve the sketch.
Can I order several mascots?
Yes. For several mascots for the same project or an event, contact our team: we will prepare a quote suited to the quantity and the lead times you need.
How do I choose the right size?
Choose the size that matches the wearer's height. If in doubt, send us their measurements before ordering and we will advise you. Check the size before confirming.
Can I order for a specific event date?
Contact us before ordering and tell us the date you need: we will let you know whether it is feasible and advise you on options compatible with that deadline.
Where are the mascots made?
SPOTSOUND.FR is a French company: design, customer service and order tracking are handled from France. Production is carried out in partner workshops, mainly located in Asia.